FAQ
Get Answers to Your Questions
We offer cleaning and janitorial solutions to a diverse range of industries including retail, industrial, office, and food service sectors in Ottawa-Kingston Area. Here is some of questions and answers which frequently asked us.
We offer a comprehensive range of cleaning services including commercial cleaning, office cleaning, residential cleaning, deep cleaning, carpet cleaning, window cleaning, and more. Our services can be tailored to meet your specific needs and requirements.
We maintain high standards of quality by employing trained and experienced cleaning professionals, using industry-leading cleaning products and equipment, and implementing regular inspections and quality assurance measures. Customer satisfaction is our top priority, and we strive to exceed expectations with every cleaning job.
Yes, we prioritize environmental sustainability and the health and safety of our clients and employees. We use eco-friendly cleaning products that are non-toxic, biodegradable, and safe for use in both residential and commercial settings. Additionally, our cleaning staff are trained in proper product usage to minimize any risks.
Yes, we offer flexible scheduling options to accommodate our clients’ needs, including cleaning services on weekends and holidays. Our goal is to provide convenient and reliable cleaning solutions that fit seamlessly into your schedule.
Yes, we prioritize the safety and security of our clients by conducting thorough background checks on all our cleaning staff. This ensures that our team members are trustworthy, reliable, and committed to delivering exceptional service.
We understand the importance of confidentiality and security, especially in sensitive environments such as offices and commercial spaces. Our cleaning staff are trained to respect client privacy and adhere to strict security protocols. Additionally, we can sign non-disclosure agreements if required.
Yes, Union offers post-construction cleaning services through experienced franchisees, tailored to your requirements.
Absolutely, we believe in providing tailored cleaning solutions to meet the unique needs of each client. Our experienced team will work closely with you to understand your requirements and preferences, and develop a customized cleaning plan that fits your budget and schedule.
Customer satisfaction is our priority, and we strive to deliver consistently high-quality cleaning services. If for any reason you are not satisfied with our work, please contact us immediately and we will address your concerns promptly and effectively.
Yes, we are fully insured and bonded for your peace of mind. Our insurance coverage protects both our clients and our employees in the unlikely event of any accidents or damages that may occur during the cleaning process.
We recommend scheduling cleaning services in advance to ensure availability, especially for larger or recurring cleaning projects. However, we understand that emergencies and last-minute needs may arise, and we will do our best to accommodate your schedule whenever possible.
Maintaining a clean and disinfected environment at your business is crucial. Regular cleanings, usually conducted after business hours, serve various purposes. They not only enhance the appearance but also play a crucial role in eliminating germs and preventing virus spread. Dust accumulation can also pose respiratory hazards, making regular cleaning essential. A clean and healthy office space minimizes sick leave occurrences, fostering a productive work environment.
By entrusting Union with your commercial cleaning needs, you can enjoy benefits such as improved customer satisfaction, increased employee productivity, and overall cost savings for your organization.
We clean as frequently as necessary, whether it’s daily, weekly, monthly, or on a one-time basis.
We apologize for any inconvenience, but we cannot provide accurate quotes over the phone. However, we’re available during business hours (7am – 5pm Eastern Time, Monday to Friday) to schedule free quotes.